TERMS & CONDITIONS – RAFIXTRANS

Last updated: 15 October 2026

1. About RafixTrans

RafixTrans provides courier and transport services based in Navan, County Meath, Ireland, serving customers throughout Ireland.

Contact details:

• Phone: 089 615 6883
• Email: rafixtrans81@gmail.com
• Website: https://synexmy.com/

These Terms & Conditions apply to bookings made with RafixTrans, subject to applicable Irish and European Union law.

2. Services Offered

Depending on availability, RafixTrans may provide:

• Courier and parcel delivery
• Business deliveries
• Collection and delivery of goods
• Building materials transport
• Motorcycle, scooter and quad transport
• Small furniture deliveries and general transport
• Same-day delivery by prior arrangement

All services are subject to vehicle capacity, load dimensions, access conditions, safety requirements and any applicable legal restrictions.

3. Booking a Service

Customers can request a quote by phone or email.

To help us provide an accurate quote, customers should supply:

• Collection and delivery addresses
• Description and dimensions of the goods
• Approximate weight
• Preferred collection and delivery dates
• Any special handling or access requirements

A booking is confirmed only when RafixTrans accepts the job and agrees the price and arrangements with the customer.

4. Prices and Payment

Prices are agreed before the transport service is confirmed.

The final price may depend on distance, journey time, load size, weight, urgency, waiting time and any additional services agreed with the customer.

Any additional charges must be communicated to the customer and agreed before they are incurred, except where applicable law provides otherwise.

Payment methods and payment deadlines will be confirmed when the booking is accepted.

Where applicable, consumer prices will be presented in accordance with Irish law.

5. Customer Responsibilities

Customers must:

• Provide accurate collection and delivery information.
• Ensure the goods can be transported legally and safely.
• Pack parcels and items appropriately, unless packing is expressly included in the service.
• Disclose fragile, unusually heavy, oversized or hazardous items before booking.
• Ensure that they have the right to send or transport the goods.
• Arrange any necessary loading assistance where this has not been included in the agreed service.

RafixTrans may refuse goods that are illegal, unsafe, improperly declared or unsuitable for the available vehicle.

6. Prohibited and Restricted Goods

Customers must not request transport of illegal goods or items prohibited by applicable law.

Hazardous materials, dangerous goods, firearms, explosives, controlled substances, live animals and other restricted items will only be considered where lawful and where all necessary licences, permissions, equipment and insurance are in place.

RafixTrans may refuse any item that cannot legally or safely be transported.

7. Collection and Delivery

Customers should ensure that someone is available at the agreed collection and delivery locations, unless alternative arrangements have been agreed.

Delivery times are estimates unless a specific time commitment has been expressly accepted.

Delays may occur because of traffic, weather, road closures, vehicle breakdowns or other circumstances beyond reasonable control.

If a collection or delivery cannot be completed, RafixTrans will contact the customer to agree the next steps and any applicable additional costs.

8. Cancellations and Changes

Customers should contact RafixTrans as soon as possible to cancel or change a booking.

Any cancellation charge must be communicated before the booking is confirmed and must be fair and lawful.

Where a customer is a consumer, statutory cancellation and distance-contract rights may apply. Nothing in these terms removes rights that cannot legally be excluded.

9. Goods, Damage and Liability

Customers should report any visible damage or delivery problem as soon as reasonably possible and provide relevant photographs and details.

RafixTrans will handle complaints and claims in accordance with applicable law and any valid terms agreed for the booking.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable consumer rights and liability for death or personal injury caused by negligence.

Any limitations of liability must be separately communicated, legally valid and appropriate to the specific service.

Customers should ask about the applicable goods-in-transit insurance arrangements before booking, particularly for high-value goods, vehicles or specialist equipment.

10. Insurance

RafixTrans will maintain any insurance required by law for the services it provides.

Customers should disclose the value and nature of goods before booking so that any relevant insurance arrangements can be clarified.

Customers must not assume that every item or its full value is automatically insured. The applicable cover, exclusions and limits should be confirmed before transport.

11. Complaints

If you have a complaint about a service, please contact us:

Email: rafixtrans81@gmail.com
Phone: 089 615 6883

Please include your name, booking details and a description of the issue. We will review the matter and respond as soon as reasonably possible.

Nothing in this section affects any statutory rights or remedies available to consumers.

12. Privacy and Personal Data

RafixTrans will handle personal information in accordance with applicable data protection law, including the GDPR where applicable.

Customer information will be used as necessary to respond to enquiries, arrange bookings, provide services, process payments and meet legal obligations.

Please refer to our Privacy Policy for further details about personal data, retention and customer rights.

13. Website Information

We aim to keep the information on this website accurate and up to date. Service descriptions and indicative prices do not constitute a confirmed booking or a binding quotation.

A specific service is subject to availability and confirmation by RafixTrans.

14. Governing Law

These terms are governed by the laws applicable in Ireland, subject to any mandatory consumer protection rules that apply.

Where a customer is a consumer, nothing in these terms removes any right to bring a claim before a court that has jurisdiction under applicable law.

15. Contact Us

RafixTrans
Navan, County Meath, Ireland

Phone: 089 615 6883
Email: rafixtrans81@gmail.com
Website: https://synexmy.com/

RafixTrans – Your Goods, Our Responsibility.